Introduction
This Privacy Policy (hereinafter "Policy") is issued by cnnslot (hereinafter "we", "us", "our", or "the Platform"), the operator of the online gaming platform accessible at https://cnnslot.cam/. It governs the collection, processing, storage, and disclosure of personal data relating to individuals who access or use the cnnslot Platform, including registered players, account applicants, and website visitors (collectively, "Data Subjects" or "you").
We are committed to maintaining the privacy and security of your personal information. This Policy is designed to be transparent and to give you a clear understanding of what data we hold, why we hold it, and what your rights are in relation to it.
This Policy should be read alongside our Terms & Conditions, which govern the overall use of the cnnslot Platform. In the event of any conflict between this Policy and the Terms & Conditions regarding personal data matters, this Privacy Policy shall prevail.
Important: By registering an account on cnnslot or continuing to use our Platform after the effective date of this Policy, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.
Definitions
For the purposes of this Policy, the following terms carry the meanings set out below:
- "Personal Data" means any information that identifies or can reasonably identify a natural person, including name, identification number, contact details, financial data, and behavioural data.
- "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, alteration, or deletion.
- "Data Controller" refers to cnnslot as the entity that determines the purposes and means of processing your personal data.
- "Data Processor" refers to any third party that processes personal data on behalf of cnnslot under a data processing agreement.
- "KYC Data" means identity verification information submitted by a player in connection with Know Your Customer obligations, including copies of MyKad, passport, or selfie photographs.
- "Cookies" means small text files stored on your device by a web browser for the purpose of tracking preferences, session state, or analytical data.
- "Platform" means the cnnslot website at https://cnnslot.cam/, including all associated pages, services, and features.
- "MYR" means Malaysian Ringgit, the transactional currency of the Platform.
Personal Data We Collect
cnnslot collects personal data from you in the course of your use of the Platform. The specific categories of data we collect are detailed in the table below:
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, MyKad / passport number, selfie photograph | Account registration; KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Account registration; profile updates |
| Financial Data | Payment method details (e.g., Touch 'n Go eWallet ID, Boost account, bank account name and number, FPX reference), transaction history, deposit and withdrawal amounts in MYR | Deposits; withdrawals; KYC verification |
| Account Data | Username, account balance, bet history, game history, bonus redemption records, session logs | Ongoing platform usage |
| Technical Data | IP address, browser type and version, device type and operating system, time zone, screen resolution, referring URL | Every platform visit and session |
| Usage Data | Pages visited, features used, click paths, session duration, error logs | Every platform visit and session |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | When you contact support |
| Responsible Gambling Data | Deposit limits, loss limits, self-exclusion status, cooling-off periods, problem gambling self-assessment responses | When tools are activated; ongoing monitoring |
We do not intentionally collect special categories of sensitive personal data (such as health information, racial or ethnic origin, political opinions, or religious beliefs) unless you voluntarily disclose such information in the context of a responsible gambling self-assessment or support interaction.
How We Collect Your Data
4.1 Directly From You
The majority of personal data we hold is provided directly by you when you: register an account; complete KYC verification by submitting your MyKad or passport; make a deposit or withdrawal using payment methods such as Touch 'n Go eWallet, DuitNow, FPX, Maybank, CIMB, Public Bank, or other supported channels; contact our support team via live chat or email; or set responsible gambling preferences from your account dashboard.
4.2 Automatically During Platform Use
When you visit or use the cnnslot Platform, we automatically collect technical and usage data through server logs, session tracking, and cookies. This includes your IP address, the pages you visit, the games you play, and your device and browser specifications. This data is collected whether or not you are logged into an account.
4.3 From Third-Party Service Providers
We may receive data about you from third parties who provide services in connection with the Platform's operation, including: payment processors handling MYR transactions; identity verification service providers who assist with KYC; fraud detection and anti-money laundering screening services; and analytics providers who help us understand how the Platform is used.
We do not purchase or acquire data lists from third-party data brokers for marketing profiling purposes.
Purpose of Data Processing
We process your personal data for the following specific purposes:
- Account creation and management: To create and maintain your cnnslot player account, verify your identity, and manage your access to the Platform.
- Transaction processing: To process deposits and withdrawals in MYR via your chosen payment methods, including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and Malaysian bank accounts.
- KYC and regulatory compliance: To fulfil Know Your Customer obligations, verify that you meet the minimum age requirement of 21 years, and comply with applicable anti-money laundering and international gaming licensing requirements.
- Platform operation and improvement: To monitor platform performance, investigate technical issues, analyse usage patterns, and improve the overall player experience.
- Responsible gambling: To enforce deposit limits, loss limits, and self-exclusion requests; to identify players who may be displaying signs of problem gambling and to offer appropriate support.
- Customer support: To respond to your queries, complaints, and support requests in a timely and effective manner.
- Security and fraud prevention: To detect and investigate suspected fraud, collusion, bonus abuse, money laundering, and other prohibited conduct as described in our Terms & Conditions.
- Marketing communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. This is always opt-in and can be withdrawn at any time.
- Legal and compliance obligations: To maintain records as required by applicable law and our international gaming licence, including transaction records retained for a minimum of five (5) years.
Legal Basis for Processing
cnnslot processes your personal data on the following legal bases:
- Contractual necessity: Processing required to perform our contract with you, including account management, transaction processing, and KYC verification.
- Legal obligation: Processing required to comply with applicable laws, anti-money laundering regulations, and our international gaming licence conditions.
- Legitimate interests: Processing undertaken in pursuit of our legitimate business interests — including fraud prevention, platform security, and improvement of services — provided such interests are not overridden by your rights and freedoms.
- Consent: Where processing is based on your consent — particularly in relation to marketing communications and certain cookie categories — you may withdraw that consent at any time without prejudice to processing already undertaken.
Data Sharing & Disclosure
7.1 Service Providers
We share personal data with trusted third-party service providers acting as Data Processors on our behalf, under binding data processing agreements. These include payment processors handling MYR transactions (including operators of DuitNow, FPX, and connected Malaysian banking rails), identity verification providers, IT infrastructure and hosting providers, customer support software vendors, and fraud detection services.
7.2 Regulatory and Legal Authorities
cnnslot may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where required by law, court order, or in connection with investigations into suspected criminal activity including financial fraud or money laundering.
7.3 Business Transfers
In the event of a merger, acquisition, sale of assets, or restructuring of cnnslot's business, personal data may be transferred to the acquiring or successor entity as part of the transaction. Players will be notified of any such transfer via their registered email address.
7.4 What We Do Not Do
cnnslot does not sell, rent, or lease your personal data to third parties for their own marketing or commercial purposes. We do not share your data with advertisers or data brokers. We do not permit third parties to use your data for purposes outside the scope described in this Policy.
International Data Transfers
As cnnslot operates under an international gaming licence and uses service providers located in various jurisdictions, your personal data may be transferred to and stored in countries outside of Malaysia. These countries may have data protection laws that differ from those of Malaysia.
Where personal data is transferred outside of Malaysia, cnnslot takes steps to ensure that such transfers are subject to appropriate safeguards, including: contractual clauses requiring the recipient to protect the data to standards equivalent to those described in this Policy; use of service providers who maintain internationally recognised security certifications; and limitation of data transfers to what is strictly necessary for the service being provided.
By using the cnnslot Platform, you consent to the transfer of your personal data as described in this section.
Data Retention
cnnslot retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention principles apply:
- Account and KYC data: Retained for the duration of your account's active status and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
- Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by our international gaming licence and financial record-keeping obligations.
- Support communications: Retained for three (3) years following resolution of the relevant support interaction, or longer where the matter is subject to ongoing dispute.
- Technical and usage logs: Retained for up to twelve (12) months in standard operational logs; longer retention may apply for security investigation logs.
- Marketing preferences: Retained until you withdraw consent, at which point marketing communications are stopped within a reasonable operational period.
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be linked to an individual.
Cookies & Tracking Technologies
10.1 What Are Cookies
Cookies are small text files placed on your device when you visit a website. They allow the website to remember your preferences, maintain your login session, and collect analytical data about how the site is used. cnnslot uses both first-party cookies (set by cnnslot directly) and third-party cookies (set by service providers acting on our behalf).
10.2 Categories of Cookies We Use
- Strictly Necessary Cookies: Required for the Platform to function correctly. These include session cookies that keep you logged in and security cookies that help detect fraudulent activity. These cannot be disabled.
- Performance & Analytics Cookies: Help us understand how visitors use the Platform — which pages are visited most, where errors occur, and how players navigate. This data is used in aggregate and does not identify individuals.
- Functional Cookies: Remember your preferences, such as your language settings, display preferences, and deposit method selections, to improve your experience on return visits.
- Marketing Cookies: Used only where you have given consent, to enable relevant promotional communications and to track the effectiveness of marketing campaigns. You may opt out at any time.
10.3 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or to delete cookies already stored on your device. Please note that disabling certain cookies may affect the functionality of the cnnslot Platform, including your ability to log in or maintain a session.
Your Data Rights
Subject to applicable law and certain conditions, you have the following rights in relation to the personal data we hold about you:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data, subject to legal retention obligations.
Right to Restriction
Request that processing of your data be restricted in certain circumstances.
Right to Portability
Receive your data in a structured, machine-readable format where technically feasible.
Right to Object
Object to processing based on legitimate interests, including direct marketing.
To exercise any of these rights, please contact us at [email protected] or via the live chat function on the Platform. We will respond to all valid requests within thirty (30) calendar days. In complex cases, this period may be extended by a further two (2) months with prior notification.
Please note: The right to erasure may be limited where we are required to retain your data by law — for example, KYC records and transaction history retained under anti-money laundering obligations cannot be erased before the legally mandated retention period expires.
Marketing Communications
cnnslot may send you promotional communications about bonuses, special offers, new game launches, and platform updates. Marketing communications are sent only to players who have opted in to receive them — either during account registration or by subsequently updating their communication preferences in the account dashboard.
You may withdraw your consent to receive marketing communications at any time by: (a) updating your notification preferences in your account dashboard; (b) clicking the "Unsubscribe" link in any marketing email; or (c) contacting our support team via live chat or at [email protected].
Withdrawal of marketing consent will not affect the lawfulness of processing undertaken prior to your withdrawal. It will also not prevent us from sending you transactional and service communications that are necessary for the operation of your account — such as deposit confirmations, withdrawal status updates, security alerts, or changes to these Terms or this Policy.
Children & Minors
The cnnslot Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals below this age. Age verification is a mandatory component of our KYC process, and access to the Platform is blocked for individuals who cannot provide satisfactory proof of age.
If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has created an account on cnnslot, please contact us immediately at [email protected].
For players aged 21 and above only. cnnslot enforces strict age verification through mandatory KYC and takes a zero-tolerance approach to underage access. Visit our Responsible Gambling page for more information.
Security Measures
cnnslot implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
- Encryption of sensitive data at rest, including KYC documents and payment method information;
- Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific role;
- Regular penetration testing and security audits of our platform infrastructure;
- Two-factor authentication options for player accounts;
- Automated monitoring systems for detection of suspicious login attempts, unusual transaction patterns, and potential data breaches;
- Secure data destruction procedures for data that has reached the end of its retention period.
While we take all reasonable precautions to secure your data, no data transmission over the internet or electronic storage system is entirely immune from risk. Players are encouraged to keep their account credentials confidential and to report any suspected unauthorised account activity to our support team immediately.
Changes to This Privacy Policy
cnnslot reserves the right to update or revise this Privacy Policy at any time. Changes may be made to reflect updates to our services, changes in applicable data protection law, adjustments to our data processing practices, or feedback received from players.
Where changes are material — meaning they significantly affect the way in which we process your personal data or the rights available to you — we will provide advance notice via your registered email address and/or a prominent notice on the Platform, with a minimum notice period of seven (7) days before the changes take effect.
The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the Platform following the effective date of any revision constitutes acceptance of the updated Policy. If you do not accept the updated Policy, you must discontinue use of the Platform and may request account closure in accordance with our Terms & Conditions.
Previous versions of this Privacy Policy are available upon written request to [email protected].
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you, please contact the cnnslot Data Support Team through any of the following channels:
- Live Chat: Available 24/7 via the platform dashboard — the fastest way to reach our team for urgent data queries.
- Email: [email protected] — Please use the subject line "Privacy Request" to ensure your query is directed to the appropriate team. Responses are typically issued within five (5) business days for privacy-related requests.
- Peak Support Hours: 8:00 AM – 2:00 AM (Malaysia Time, MYT), seven days a week.
For requests to exercise your data rights (access, correction, deletion, portability), please include your registered account username and email address so that we can verify your identity before processing the request.
For queries related to the general terms governing your use of the Platform, please refer to our Terms & Conditions. For guidance on responsible gambling tools and support, please visit our Responsible Gambling page.